Did you know that 90% of people say their buying decisions are influenced by online reviews? And, a massive 85% trust online reviews, as much as personal recommendations from friends!
The internet is capable of spreading information, both good and bad often unverified and inaccurate about your business. Just a decade ago, negative press could reach customers only after undergoing stringent quality controls that included verification for accuracy and authenticity.
Fast forward to today, a single disgruntled blogger or one rare instance of improper customer service is enough to ruin your entire reputation, which you have fought hard to build over the years. Most importantly, apart from tarnishing the online reputation of your business, negative reviews severely impact your sales. Negative search results lead to loss of trust in your brand, thereby reducing sales.
Our Proven ORM Solutions
At Finessse Interactive, we understand the critical importance of online reputation. Our structured and comprehensive approach allows us to monitor and control your online reputation as well as mitigate reputational, security and privacy threats to your business.
As part of our online reputation management services, we not only push negative reviews out of the way but build up a positive brand image, for your business, giving you the best chances to boost sales volumes.
Our team of ORM experts deploys the latest tools, techniques and related strategies to boost your online reputation and help you create a positive image for your business online.
- Remove negative content
- Push down negative search results
- Crisis management
- Customer feedback and review campaigns
- Responding to and managing customer reviews
- Monitoring and measuring success and more